Avaya Aura Contact Center
Avaya AuraTM Contact Center 6.0 (Avaya Aura CC 6.0) is a context-sensitive, collaborative, voice and multi-media customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions.
Avaya Aura CC 6.0 intelligently routes up to six multimedia contacts to the most appropriate resource through a unified agent interface. By creating a complete view of the customer and the context of their interaction, Avaya Aura CC 6.0 allows enterprises and organizations to manage the customer experience in a way that consistently delivers a superior level of engagement.
Avaya Aura CC 6.0 enables the ability to reach out to customers proactively, combines historic and real-time contextual information about a customer to improve the quality of interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver superior customer experience and drive sustainable business growth.
