Avaya Proactive Contact
Avaya Proactive Contact allows agents to reach more customers, more quickly and more profitably through the use of automated technology and applications for outbound communications solutions. In addition, Proactive Contact gives your organization the ability to proactively reach out to your customers with timely information they need and appreciate, helping you to build stronger relationships.
Avaya Proactive Contact is a suite of hardware and software that enable proactive, opportunistic management of customer relationships within the contact center. This solution delivers best-in-class efficiency and effectiveness to today's call center, as it optimally manages calls to and from customers. Whether a calling mission requires inbound, outbound or blended solutions, Avaya Proactive Contact provides unparalleled technology to meet the demands of every customer's business. It contains a superior call pacing algorithm called Cruise Control that ensures the automatic control of Service Levels, thus resulting in increased agent productivity that delivers a better retun on investment compared to legacy dialing systems.
The Proactive Contact solution has applications to boost a call center's efficiency and effectiveness, and these can be managed with powerful decision-making tools. Customers will achieve more transactions per hour, deal more positively and effectively with their customers, raise performance and productivity of both agents and call centers, and do so with a return on their investment that is quite remarkable.
These world class systems provide robust tools to optimize profitability in the contact center - efficiency tools include superior voice detection technology, for example, to help drive down agent idle time and increase right party connects. Effectiveness tools, with features that allow agents personal ownership of selected accounts, help deliver on promises to pay or buy, and encourage fewer abandons.
Avaya Proactive Contact is a suite of software and hardware components that are manufactured and developed by Avaya. This solution incorporates both Proprietary Technology and 3rd party hardware and software components.
