SUPPORT & MAINTENANCE SERVICES

Here are sample components of Avasis Service & Support offerings. Our customized service offerings are often based upon combining and further defining such services and support hours.

• Emergency Maintenance. Response to be given in customer defined time frame, with remote connection over internet and on site engineering service, if necessary. Standard warranty conditions in line with Turkish law are valid for part replacement, if necessary. (User has to return the faulty parts/systems to the producer and producer has to mail the corrected/replaced parts within 30 days.)
• Warranty extended Emergency Maintenance. Response to be given in customer defined time frame, with remote connection over internet and on site engineering service, if necessary. However there is no additional charge if already continuing work needs to be extended outside standard working hours. Standard warranty conditions are extended, emergency part replacement and warranty follow-up is included.

• Routine Maintenance (Remote connection for checking all system hardware and software units, checking all system logs and take preventive actions/ corrections, if necessary.
• Moves &Changes (Operational changes and reprogramming. E.g. extension numbering, user names, routing, announcement, recording, Network connections, etc. changes. Normally performed remotely, on-site services if necessary.
• Remote connection for monitoring &alarms (Automatic alarm/warning connectivity to AVASIS for emergency trouble shooting and corrections as soon as problems occur. Requires Remote connection, E.g. remote desk top/VPN, etc.)
• Resource monitoring (Monthly resource optimization/checking services for external lines and usage rates, voice mailing/recording resources, IP Communication/Networking DSP resources, channels, etc.)
• Emergency Spare part support and provision. All the necessary system hardware for emergency replacement will be held in AVASIS spare stocks and will be made available if necessary.
• Software Support (Software support of all AVAYA systems and applications, simulation at AVASIS labs, ticketing for third line development and patching, if necessary.)
• Software Subscription (All the new free or paid Software versions of already purchased AVAYA systems and applications will be delivered without any additional costs.)

• Upgrade Implementations (Information, consulting and implementation services for new releases and versions of system and application software for AVAYA system.  Implementations are to be performed outside working hours, if necessary and with no additional charge.
• Continuous consulting for business/process optimization (Continuous advice, information and consulting services for the optimum communication operation.)
• Problem/Application simulation and testing (Technical laboratory simulation and testing services, in case of any complex problems and applications. AVASIS labs will provide such services by AVAYA certified engineers.)
• Flexible/Customizable support hours (Our Services are normally provided within working hours and days in line with Turkish law and between Monday to Friday and between 9:00 and 18:00. However, extended hours support programs upto 24/7, 365 days are available, if requested.)